RETURN POLICY

 

💬 Return & Exchange Policy

We want you to love your Alzia purchase! If something isn’t quite right, we’re happy to accept returns for store credit within 30 days of the shipping date under the following conditions:

✅ What Can Be Returned?
Items must be unused, unwashed, and unaltered
All original tags must be attached
Items must be returned in original condition and packaging
The original invoice or order number must be included
If items do not meet these return criteria, we may have to send them back to you.

💳 Refund Method
We issue store credit only for all approved returns.
There are no exceptions, so please double-check your items and sizing before completing your order.

Note: Shipping costs are non-refundable, and returns are subject to a $4.99 processing fee (to cover return shipping and handling).
🔁 How to Start a Return
To initiate a return, email us at:
📧 alziadresses@gmail.com

We’ll guide you through the process and send a return shipping label if your return is approved.
Please don’t send back any items without contacting us first — they won’t be accepted without authorization.

🚫 Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:

Clearance or sale items
Custom orders
Accessories
Fabric swatches

⚠️ Damaged or Incorrect Items?
We’re so sorry! If you received a damaged, defective, or incorrect item, please contact us within 10 days of delivery. Send us:

Your order number
Clear photos of the issue
A short note describing the problem
📧 Email: alziadresses@gmail.com
We’ll do everything we can to make it right!

🔄 Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or color, simply return your original item for store credit, and place a new order for the one you want.

If you have any questions at all, please don’t hesitate to reach out. We’re here to help!